Job Description
Join our award-winning customer support team and make an immediate impact! ConnectCare Solutions is seeking passionate Chat Support Specialists to deliver exceptional customer experiences through our digital platforms. This full-time role offers an urgent start date for individuals who thrive in fast-paced environments and excel at resolving customer inquiries with empathy and efficiency. Enjoy competitive compensation, comprehensive benefits, and a dynamic work culture in the heart of New York City.
Responsibilities
- Provide real-time support via live chat, resolving customer inquiries within 2 minutes
- Document interactions and update CRM systems with detailed case notes
- Collaborate with product teams to escalate technical issues and provide feedback
- Maintain 95%+ customer satisfaction score through personalized solutions
- Master product knowledge to address billing, technical, and service-related questions
- Participate in daily team huddles and ongoing training sessions
- Monitor chat queues during peak hours to maintain service level agreements
Qualifications
- Minimum 1 year of customer service or chat support experience
- Exceptional written communication skills with professional tone
- Ability to multitask 4-6 simultaneous chat conversations
- Proficiency with Zendesk, Intercom, or similar CRM platforms
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including weekends
- U.S. work authorization and immediate availability to start