Job Description
Join our dynamic support team and make an immediate impact! We're seeking dedicated Chat Support Specialists to provide exceptional customer service during night shifts in Charlotte, NC. This is your chance to launch your career with a leading provider of tech-enabled support solutions. Enjoy competitive compensation, comprehensive training, and a supportive remote work environment.
As a Night Shift Chat Support Specialist, you'll be the digital face of our brand, resolving inquiries with speed and empathy. This role offers rapid onboarding and immediate start for qualified candidates. If you thrive in fast-paced digital environments and excel at written communication, we encourage you to apply today!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to SLAs and quality standards for response times
- Continuously update product knowledge through training modules
- Identify trends in customer feedback to improve service delivery
- Support multiple digital platforms (web, mobile apps, social media)
Qualifications
- Minimum 6 months customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Strong problem-solving abilities with technical aptitude
- Available to work night shifts (10 PM - 6 AM EST)
- Proficiency with CRM tools and chat platforms (Zendesk, Intercom)
- High school diploma or equivalent; college degree preferred
- Ability to work independently in a remote setting
- Previous experience in SaaS or tech support highly valued