Job Description
Join our award-winning customer service team at Global Connect Solutions and make an immediate impact! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional experiences from our Houston, TX headquarters. With competitive pay, comprehensive benefits, and a modern work environment, this is your chance to launch or advance your career in customer excellence.
Why Choose Global Connect?
- Immediate start opportunities available
- Industry-leading training and development programs
- Comprehensive health benefits and retirement plans
- Performance-based bonuses and career advancement paths
- Modern, collaborative workspace in downtown Houston
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and problem-solving expertise
- Document interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with cross-functional teams to resolve escalated customer concerns
- Meet/exceed KPIs including CSAT scores, resolution rates, and AHT targets
- Continuously update product knowledge through ongoing training modules
- Support 24/7 operations during night shift hours (11 PM - 7 AM)
Qualifications
- Minimum 1 year customer service or call center experience
- Proven ability to navigate multiple software systems simultaneously
- Exceptional verbal/written communication skills in English
- Strong conflict resolution and de-escalation techniques
- Ability to thrive in fast-paced, high-stress environments
- Flexibility to work nights, weekends, and holidays as needed
- High school diploma or equivalent; college degree preferred
- Immediate availability for night shift position