Job Description
Join our dynamic team at CustomerFirst Solutions and kickstart your career in customer service! We're seeking motivated individuals for immediate night shift opportunities in New Orleans. Enjoy competitive pay, comprehensive training, and a supportive work environment where your growth matters. Perfect for night owls seeking flexible schedules without sacrificing career advancement. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in our customer management system
- Collaborate with team members to improve service quality and workflows
- Meet/exceed performance metrics including resolution time and customer satisfaction
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution aptitude
- Comfortable working night shifts (10 PM - 6 AM) with flexible availability
- Proficient in Microsoft Office and basic CRM software
- Ability to multitask in fast-paced digital environments
- Positive attitude and resilience under pressure