Job Description
Join our award-winning customer support team as a Chat Support Agent with immediate start availability! We're seeking tech-savvy communicators to deliver exceptional digital experiences to our global clients. This flexible part-time role offers remote work options with competitive pay and growth opportunities. Perfect for students or professionals seeking supplemental income.
Responsibilities
- Resolve customer inquiries via live chat within 90-second response time
- Maintain detailed case documentation in Zendesk CRM system
- Troubleshoot technical issues using diagnostic tools and knowledge base
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLA metrics and quality assurance standards
- Participate in bi-weekly training sessions on product updates
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency in typing (60+ WPM) with error-free communication
- Strong knowledge of Windows/macOS operating systems
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including weekends
- Experience with Zendesk or similar CRM platforms