Job Description
Join our award-winning customer service team in Chicago and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences while enjoying flexible part-time hours. At ClientFirst Solutions, we invest in your growth with paid training, performance bonuses, and a vibrant remote-friendly culture. Perfect for students, career changers, or anyone seeking work-life balance. Start earning tomorrow with our streamlined onboarding process!
What We Offer:
- Competitive hourly pay + weekly performance incentives
- 100% remote work option with flexible scheduling
- Free professional development certifications
- Health benefits for part-time employees (20+ hrs/week)
- Referral bonuses and team recognition programs
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and service issues with empathy
- Document interactions in CRM systems with 98% accuracy
- Collaborate with tech teams to escalate complex cases
- Maintain 95% customer satisfaction score metrics
- Participate in weekly training to enhance product knowledge
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or retail experience
- Proficiency in CRM tools (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Type 45+ WPM with strong attention to detail
- Ability to work flexible shifts including weekends
- U.S. work authorization and reliable internet
- Basic knowledge of Microsoft Office Suite