Job Description
Join our dynamic team as an immediate-start Customer Service Representative in sunny Florida! We're seeking passionate individuals to deliver exceptional support to our clients across Florida and Virginia. Enjoy flexible scheduling, competitive pay, and a vibrant work environment while making a real impact.
What We Offer:
- Competitive hourly pay ($15-$20)
- Flexible part-time schedules
- Comprehensive paid training
- Remote and hybrid options available
- Clear advancement pathways
If you thrive in fast-paced environments and want to start earning immediately, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Maintain product knowledge through continuous training
- Process orders, returns, and payment adjustments
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient in MS Office and CRM platforms
- Strong problem-solving abilities with attention to detail
- Ability to work 20-30 hours/week (evenings/weekends required)
- Reliable high-speed internet for remote work
- Bilingual (English/Spanish) candidates strongly encouraged