Job Description
We are seeking a highly motivated and customer-focused IT Help Desk Specialist to join our growing team in Las Vegas, Nevada. In this role, you will be the primary point of contact for internal and external clients, providing top-tier technical support to resolve issues efficiently. We offer competitive compensation, comprehensive benefits, and a dynamic work environment where your skills will be valued. Join us and advance your career in technology today.
Why Join Us?
- Immediate Start: Onboard and begin contributing to our team within weeks.
- Competitive Pay: Earn between $55,000 and $65,000 annually.
- Modern Technology: Work with the latest tools and infrastructure.
- Professional Growth: Opportunities for certification and advancement.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues.
- Manage user accounts, passwords, and access permissions within Active Directory.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Document all technical issues, resolutions, and customer interactions in the helpdesk ticketing system.
- Collaborate with senior IT staff to implement system upgrades and patches.
- Conduct basic end-user training on software applications and security protocols.
Qualifications
- High school diploma or equivalent (Associate’s degree in Information Technology is a plus).
- Minimum of 1-2 years of professional experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows 10/11 and Microsoft Office Suite.
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk) and ticketing systems.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to explain complex technical concepts to non-technical users clearly.
- Reliable transportation and the ability to work occasional on-site visits.