Job Description
Are you a passionate problem solver ready to elevate your IT career? TerraTech Solutions is seeking a skilled IT Support Specialist to join our dynamic team in the heart of Phoenix, Arizona. We pride ourselves on delivering top-tier technical support to our clients, and we are looking for someone who thrives in a fast-paced environment.
As a key member of our support team, you will be the first line of defense for our internal and external users, ensuring seamless technology operations. If you have a knack for diagnosing issues and a commitment to excellent customer service, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and security access within Active Directory.
- Install, configure, and troubleshoot desktop operating systems (Windows/macOS).
- Collaborate with the IT team to implement software patches and security updates.
- Document all incidents, resolutions, and change requests in the ticketing system.
Qualifications
- High school diploma or GED; Associate degree in Computer Science or IT preferred.
- 1-3 years of experience in IT support, Help Desk, or a related field.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN).
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tickets and meet deadlines.
- CompTIA A+ certification is a plus.