Job Description
Join ConnectCare Solutions as a Call Center Agent in Kansas City, MO and experience the stability of weekly pay! We're hosting an exclusive hiring event for motivated professionals ready to excel in a fast-paced customer service environment. Our team offers competitive wages, comprehensive benefits, and career growth opportunities within the healthcare support sector.
As a key member of our customer support team, you'll handle inbound/outbound calls for major healthcare providers, ensuring patients receive timely assistance with billing, scheduling, and insurance inquiries. We provide paid training, flexible scheduling options, and a supportive team culture focused on excellence.
Responsibilities
- Manage high-volume inbound/outbound calls for healthcare clients
- Resolve patient inquiries regarding billing, insurance, and appointments
- Maintain detailed records in CRM systems with 98% accuracy
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with billing and clinical teams for complex cases
- Adhere to HIPAA compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Excellent communication and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Healthcare industry knowledge (billing/insurance a plus)
- Pass background check and drug screen