Job Description
Join Baltimore's premier customer service team at our upcoming hiring event! Baltimore Customer Connect is seeking passionate individuals to represent top Baltimore-based brands. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Event Details: October 15-17, 2023 | 10AM-4PM | 500 E Pratt St. No experience necessary – full paid training provided!
Responsibilities
- Deliver exceptional customer service via inbound/outbound calls
- Resolve inquiries and troubleshoot technical issues efficiently
- Meet performance metrics including call handling time and CSAT scores
- Document interactions accurately in CRM systems
- Collaborate with team members to optimize service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and adaptability to change
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and team-oriented mindset