Job Description
We are looking for passionate individuals to join our team as Local Call Center Representatives. If you are looking for a stable, full-time career in Miami with paid training, this is the perfect opportunity for you. We provide a comprehensive onboarding program to ensure you are equipped with the skills needed to excel in customer service.
As a key member of our team, you will be the voice of our brand, handling client inquiries with empathy and professionalism. We offer a modern work environment, competitive benefits, and a clear path for career advancement.
Responsibilities
- Handle inbound and outbound customer calls in a professional and timely manner.
- Resolve customer issues and complaints with a focus on first-call resolution.
- Follow standard operating procedures and scripts while maintaining a personal touch.
- Enter accurate customer data and transaction details into the CRM system.
- Collaborate with team leads and supervisors to improve service quality metrics.
- Participate in ongoing training sessions and performance reviews.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory (Paid Training provided).
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work full-time hours, including weekends and holidays as required.
- Must be authorized to work in the United States.