Job Description
Join our award-winning support team as a Local Chat Support Agent in Richmond, Virginia! We're immediately hiring motivated individuals with paid training to deliver exceptional customer experiences. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities within a dynamic tech environment.
As a key member of our customer success team, you'll resolve technical inquiries via live chat while building lasting client relationships. Our paid training program ensures you master our platforms and support protocols quickly. Perfect for career changers or recent graduates seeking a stable, tech-forward career path.
What We Offer:
- Comprehensive paid training ($18/hr during training)
- Competitive hourly wage ($18-$24)
- Health/dental/vision benefits
- Flexible scheduling options
- Tuition reimbursement programs
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues using knowledge base and troubleshooting guides
- Document all interactions in CRM system with detailed notes
- Collaborate with Tier 2 support for complex escalations
- Maintain 95%+ customer satisfaction rating
- Participate in weekly product training sessions
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent (required)
- Exceptional written communication skills
- Ability to multitask across 3-5 chat conversations
- Basic technical troubleshooting knowledge
- Strong problem-solving abilities
- Customer service experience preferred (not required)
- Must pass typing test (35 WPM minimum)
- Reliable internet connection for remote work