Job Description
Join our award-winning support team as a Local Chat Support Agent in San Antonio! We're urgently hiring customer service professionals to provide exceptional real-time support through our digital chat platform. This full-time role offers competitive pay, flexible scheduling, and immediate start for qualified candidates. Help shape our client experience while growing your career in a dynamic, tech-forward environment. Apply today and start making an impact tomorrow!
Responsibilities
- Deliver prompt, professional customer support via live chat across multiple digital platforms
- Resolve technical inquiries, billing questions, and product concerns efficiently
- Maintain detailed case documentation in CRM systems with 100% accuracy
- Collaborate with Tier 2 support for complex issue escalation
- Adhere to SLA response times and quality assurance standards
- Continuously update product knowledge through ongoing training modules
- Identify opportunities for process improvement and share with team leads
Qualifications
- Minimum 1 year customer service experience in digital support environments
- Proven ability to multitask in fast-paced chat-based interactions
- Exceptional written communication skills with professional tone
- 60+ WPM typing speed with 98% accuracy
- Proficiency with Zendesk, Intercom, or similar chat support platforms
- Strong problem-solving abilities with technical aptitude
- Ability to work independently with minimal supervision
- High school diploma or equivalent required (college preferred)