Job Description
Join TechConnect Solutions' exclusive hiring event for Local Chat Support Specialists in Philadelphia! We're seeking passionate communicators to deliver exceptional customer experiences through our digital chat platforms. This hybrid role combines remote flexibility with in-person collaboration at our vibrant downtown office. Enjoy competitive benefits, career growth opportunities, and the chance to be part of a tech-driven team revolutionizing customer support.
Why Philadelphia? Work in a city renowned for innovation while supporting local businesses. Our modern office is steps from public transit in the historic district.
Responsibilities
- Provide real-time text-based support via web chat for diverse client inquiries
- Resolve technical issues, billing questions, and product concerns efficiently
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet quality metrics for response time and customer satisfaction
- Participate in continuous training on new products and support protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficient in CRM software and chat platforms
- Strong problem-solving abilities with attention to detail
- Must be available for on-site shifts in Philadelphia