Job Description
Join ConnectCare Solutions as a Local Chat Support Specialist in New York! We're seeking passionate communicators to deliver exceptional customer service through our live chat platform. Enjoy a full-time role with comprehensive paid training, competitive benefits, and growth opportunities in a dynamic tech environment.
What We Offer:
- Full-time position with comprehensive benefits
- 4-week paid training program
- Performance-based bonuses
- Modern downtown Manhattan office
- Career advancement pathways
Make a real impact while building your career in customer support!
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve technical issues and billing questions accurately
- Document all interactions in CRM system with detailed notes
- Collaborate with team members to resolve complex cases
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions and knowledge updates
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 50 words per minute typing speed
- Excellent written communication skills
- Basic technical troubleshooting knowledge
- Ability to multitask in fast-paced environment
- Residency in New York State required
- Customer service experience preferred
- Must pass background check