Job Description
Join ConnectCare Solutions as a Local Chat Support Specialist and become the digital face of our clients! We're seeking passionate communicators to deliver exceptional customer service through real-time chat channels. This full-time role offers immediate start opportunities in Columbus, OH, with competitive pay and comprehensive training. Be part of a dynamic team where your problem-solving skills and empathy make a tangible difference. Apply today to launch your customer service career with a company that values growth and work-life balance!
Responsibilities
- Provide instant, high-quality support via live chat for diverse client industries
- Resolve technical inquiries, billing issues, and product questions efficiently
- Maintain detailed chat logs and document solutions for knowledge base updates
- Collaborate with remote teams using ticketing systems and CRM platforms
- Adhere to company SLAs while maintaining customer satisfaction scores above 95%
- Identify trends in customer issues to suggest process improvements
- Complete certification modules for product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or chat support experience
- Typing speed of 45+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication and conflict resolution abilities
- Ability to multitask across 3-4 concurrent chats during peak hours
- Reliable home office setup with high-speed internet
- Flexibility to work evenings/weekends based on client needs