Job Description
Join our award-winning customer support team in Columbus, OH as a Local Chat Support Specialist! We're seeking passionate individuals to provide exceptional digital customer experiences through real-time chat support. This full-time, on-site role offers immediate start and competitive benefits, including health insurance and career growth opportunities. Help shape our clients' success while building your professional network in Ohio's thriving tech scene.
Responsibilities
- Deliver prompt, accurate solutions via live chat for e-commerce and SaaS clients
- Resolve technical inquiries, billing issues, and product usage questions
- Maintain detailed documentation in CRM systems for quality assurance
- Collaborate with Tier 2 teams for complex issue escalation
- Meet daily performance metrics for response time and resolution rates
- Participate in weekly product knowledge training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience via digital channels
- Proficiency in multitasking and typing 50+ WPM
- Strong problem-solving abilities with technical aptitude
- Excellent written communication skills in English
- Ability to work flexible shifts including evenings/weekends
- Valid Ohio driver's license (for occasional off-site events)