Job Description
Join TechConnect Solutions as a Local Chat Support Specialist and become the voice of our Denver-based clients! We're seeking passionate communicators to deliver exceptional real-time support through our cutting-edge chat platform. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth within a dynamic tech environment. Perfect for tech-savvy individuals who thrive in fast-paced digital interactions and want to make a direct impact on customer satisfaction.
Responsibilities
- Provide instant, professional support via live chat for Denver-based clients
- Resolve technical inquiries, billing questions, and service issues
- Document interactions using CRM systems with precise details
- Collaborate with cross-functional teams to escalate complex cases
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in ongoing training on product updates and support protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year experience in customer support or chat-based roles
- Typing speed of 60+ WPM with exceptional accuracy
- Proficiency with CRM software and ticketing systems
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution skills
- Must be available for on-site training in Denver, CO