Job Description
Join DenverTech Solutions as a Local Chat Support Specialist and launch your career in customer service! We're hiring immediately for entry-level roles with comprehensive paid training. Work remotely while supporting Denver-area clients through live chat channels. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in Colorado's thriving tech sector.
Responsibilities
- Provide real-time chat support to Denver-based clients
- Resolve technical inquiries and troubleshoot software issues
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve escalations
- Adhere to SLAs and customer satisfaction metrics
- Participate in weekly training sessions for product updates
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills
- Basic computer proficiency with multitasking ability
- No prior experience required – paid training provided
- Must be authorized to work in the US
- Reliable high-speed internet connection
- Ability to work flexible hours including evenings/weekends