Job Description
Join Chicago's premier tech hub as a Local Chat Support Specialist! We're seeking passionate communicators to deliver exceptional remote customer service from our downtown Chicago office. This immediate-start opportunity offers competitive pay, flexible scheduling, and career growth in a dynamic environment. Perfect for tech-savvy individuals who thrive in fast-paced digital interactions.
Our team provides 24/7 support for innovative SaaS platforms, and we need your expertise to keep our clients satisfied. Enjoy modern amenities, collaborative workspaces, and the energy of Chicago's thriving River North district. No night shifts or weekends required!
Responsibilities
- Resolve customer inquiries via real-time chat with empathy and accuracy
- Maintain detailed case notes in CRM systems for seamless handoffs
- Collaborate with Tier 2 support for complex technical escalations
- Contribute to knowledge base improvements and training materials
- Meet/exceed quality metrics (CSAT, FCR, response time)
- Participate in daily team huddles and continuous improvement initiatives
Qualifications
- Minimum 1 year customer support experience (chat/voice/email)
- Exceptional written communication skills with proper grammar
- Proficient in multitasking across multiple chat windows
- Ability to type 60+ WPM with high accuracy
- Strong problem-solving and de-escalation abilities
- High school diploma or equivalent (college preferred)
- Reliable transportation to downtown Chicago office