Job Description
Join Chicago's premier customer support team and make an immediate impact! Urban Support Solutions is seeking passionate Chat Support Specialists to deliver exceptional service to local clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown work environment. No remote work – be part of our dynamic in-person team solving real-time customer challenges.
Responsibilities
- Resolve customer inquiries via live chat within 60-second response times
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Maintain positive customer satisfaction scores above 95%
- Participate in daily team huddles and improvement initiatives
- Adhere to PCI compliance standards for payment processing
Qualifications
- 1+ years of customer service experience
- Minimum 50 WPM typing speed with 95% accuracy
- Proficiency in Zendesk or similar chat platforms
- Ability to work flexible shifts including weekends
- Strong problem-solving and de-escalation skills
- High school diploma or equivalent
- Must be available for immediate start