Job Description
Join our award-winning customer experience team at Nexus Connect Solutions! We're hosting an exclusive hiring event for Local Chat Support Specialists in New York. As the first point of digital contact, you'll transform customer interactions into memorable experiences while working from our state-of-the-art NYC facility. Enjoy competitive benefits, flexible scheduling, and growth opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Deliver real-time chat support to NYC-based clients across multiple industries
- Resolve technical issues, billing inquiries, and service disruptions via secure chat platforms
- Maintain detailed customer interaction records in CRM systems
- Collaborate with local teams to escalate complex issues efficiently
- Contribute to continuous improvement of support protocols
- Mentor new hires during onboarding sessions
Qualifications
- Minimum 1 year customer service experience with digital channels
- Exceptional written communication and typing speed (60+ WPM)
- Proficiency with Zendesk, Intercom, or similar chat tools
- Ability to multitask in high-volume environments
- Associate degree or equivalent technical certification preferred
- Fluency in English with multilingual skills a plus
- Must be authorized to work in the United States