Job Description
Join our award-winning customer support team and kickstart your career in tech! SupportHub Solutions is hosting a hiring event for entry-level chat support specialists in Houston, TX. No experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our innovative company.
As a key member of our support team, you'll provide exceptional service to customers via live chat, resolve inquiries efficiently, and contribute to our mission of delivering seamless digital experiences. Our collaborative environment and mentorship programs ensure rapid skill development for motivated candidates.
Responsibilities
- Deliver real-time customer support via live chat platform
- Resolve technical inquiries and troubleshoot common issues
- Maintain accurate customer interaction records in CRM system
- Collaborate with team members to escalate complex cases
- Adhere to SLAs and quality assurance standards
- Participate in ongoing training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent
- Basic computer proficiency (typing 30+ WPM)
- Strong written communication skills
- Customer service mindset and patience
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work
- Must be available for weekday/holiday shifts
- Pass background check and drug screening