Job Description
Join TechConnect Solutions at our exclusive Philadelphia Hiring Event for Local Chat Support Specialists! We're seeking passionate individuals to deliver exceptional customer experiences through digital channels. This hybrid role combines remote flexibility with in-person collaboration at our vibrant downtown office. Enjoy competitive benefits, career growth opportunities, and the chance to be part of a dynamic team transforming how businesses connect with customers in the Greater Philadelphia Area.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple digital platforms
- Maintain detailed documentation of customer interactions and solutions
- Collaborate with cross-functional teams to escalate complex technical issues
- Contribute to knowledge base articles to improve self-service options
- Monitor chat queues and maintain service level agreements (SLAs)
- Participate in weekly training sessions to enhance product knowledge
- Identify process improvement opportunities for customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer support experience via chat/email
- Exceptional written communication skills with professional tone
- Proficiency in CRM platforms (Zendesk, Salesforce, or similar)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Must be available to attend on-site hiring event in Philadelphia
- Reliable internet connection for remote work component