Job Description
Join ConnectLocal Solutions at our exclusive Philadelphia hiring event for Local Chat Support Specialists! We're seeking passionate communicators to deliver exceptional customer experiences through our digital platforms. This is your opportunity to launch a rewarding career in customer support with competitive pay, comprehensive benefits, and growth opportunities—all while working from our vibrant Philadelphia hub.
As a Chat Support Specialist, you'll be the first point of contact for our valued customers, resolving inquiries with speed and empathy. Our team fosters a collaborative environment where your skills will thrive, and we provide continuous training to ensure your success. Don't miss this chance to join a company that invests in its people and celebrates local talent!
Responsibilities
- Deliver real-time customer support via chat, resolving inquiries within 5 minutes
- Maintain detailed case histories in CRM systems with 99% accuracy
- Collaborate with technical teams to escalate complex issues efficiently
- Participate in daily performance reviews to enhance service quality
- Support product launches by mastering new features and processes
- Maintain positive CSAT scores above 95% through empathetic communication
- Contribute to knowledge base documentation for team-wide improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer support experience via chat or digital channels
- Exceptional written communication skills with professional tone
- Proficiency in CRM platforms (e.g., Zendesk, Salesforce)
- Ability to multitask across 3-4 chat conversations simultaneously
- Problem-solving mindset with strong attention to detail
- Availability for flexible shifts including weekends
- Philadelphia residency required (proof of address needed)