Job Description
Join our exclusive hiring event for Local Chat Support Specialists in Philadelphia!
TechConnect Solutions is seeking empathetic tech-savvy professionals to deliver exceptional remote customer support through our proprietary chat platform. This is your opportunity to launch a rewarding career in customer service with competitive pay and full benefits. Our hiring event connects top Philadelphia talent with leading tech companies seeking immediate hires.
Why join us?
- Competitive hourly wage + performance bonuses
- Comprehensive health benefits after 90 days
- Flexible remote work options
- Clear career advancement pathways
Responsibilities
- Deliver real-time technical support via chat for software and hardware products
- Resolve customer inquiries with empathy and efficiency (avg. response time: 90 seconds)
- Document all interactions in CRM system with precision
- Collaborate with Tier 2 support for complex technical escalations
- Maintain 95% customer satisfaction score through quality service
- Participate in bi-weekly product knowledge training sessions
- Identify trends in customer feedback for product improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficient in typing 60+ WPM with 98% accuracy
- Strong diagnostic abilities for common tech issues
- Excellent written communication skills in English
- Ability to multitask in fast-paced chat environment
- Reliable high-speed internet connection
- Available for evening/weekend shifts (10-20% of schedule)