Job Description
Join our award-winning customer support team as a Local Chat Support Specialist in Columbus, OH! We're seeking tech-savvy communicators to deliver exceptional customer experiences via live chat during weekend shifts. No experience required – we provide comprehensive paid training!
As a cornerstone of our customer success strategy, you'll resolve technical inquiries, troubleshoot software issues, and build lasting relationships with users. This is your gateway to a thriving career in tech support with flexible weekend hours and growth opportunities.
What We Offer:
- Competitive hourly pay with performance incentives
- 4-week paid training program covering systems & soft skills
- Weekend shifts (Sat/Sun) with weekday flexibility
- Career advancement paths to senior roles
- Modern remote-friendly hybrid work environment
Responsibilities
- Deliver real-time technical support via live chat for software & hardware inquiries
- Guide customers through troubleshooting steps with clear, concise instructions
- Document all interactions in CRM systems with precision and attention to detail
- Collaborate with tier-2 support teams for complex issue escalation
- Maintain product knowledge through continuous learning modules
- Uphold brand voice standards in all customer communications
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent (required)
- Exceptional written communication skills (native-level English proficiency)
- Minimum 40 WPM typing speed with 95% accuracy
- Basic technical aptitude (OS navigation, internet troubleshooting)
- Strong problem-solving abilities with analytical mindset
- Availability to work weekends (Saturdays & Sundays, 8am-8pm)
- Ability to multitask across 3-5 concurrent chat sessions
- Positive attitude with customer-first orientation