Job Description
Join our award-winning support team and start earning weekly! SupportHub Solutions is seeking Local Chat Support Specialists in Denver, CO for immediate openings. Enjoy the flexibility of remote work while making a real impact through digital customer interactions.
We're looking for empathetic communicators who thrive in fast-paced digital environments. As a cornerstone of our customer experience team, you'll resolve inquiries via live chat while building lasting relationships with clients across diverse industries.
What Makes This Role Exceptional:
- Weekly pay with no hidden fees
- Comprehensive paid training
- Flexible scheduling options
- Performance-based bonuses
- Career advancement opportunities
Responsibilities
- Deliver real-time chat support to resolve product inquiries and technical issues
- Maintain detailed case documentation in CRM systems
- Collaborate with escalation teams for complex troubleshooting
- Proactively identify upsell opportunities through consultative support
- Adhere to SLA standards for response and resolution times
- Participate in weekly performance coaching sessions
- Contribute to knowledge base documentation
Qualifications
- Minimum 6 months customer service experience
- Proven typing speed of 50+ WPM with 95% accuracy
- Proficiency with Zendesk, Intercom, or similar platforms
- Exceptional written communication skills
- Ability to multitask across 3-5 concurrent chats
- Strong problem-solving abilities with logical thinking
- Reliable home office setup with high-speed internet
- Must reside in Denver metro area