Job Description
Join our award-winning customer service team and get paid DAILY! Nexus Solutions Group is seeking passionate Local Customer Service Representatives for immediate openings in Charlotte, NC and upcoming hiring events across Texas. Enjoy flexible scheduling, same-day pay, and comprehensive training while making a real impact in your community. Our Texas Hiring Event is happening on October 15th - Apply now to secure your spot!
Why Work With Us?
- Daily pay via PayActiv (no more waiting for payday!)
- Health, dental, and vision benefits (even for part-time roles)
- Clear career advancement paths to team lead/supervisor
- Modern, collaborative work environment with free parking
- Referral bonuses up to $500
Responsibilities
- Handle inbound/outbound calls for local businesses with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with support teams for complex issue resolution
- Participate in weekly training sessions to refine skills
- Support Texas-based clients during regional business hours
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional markets
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to type 40+ WPM with high accuracy
- Flexibility to work evenings/weekends during peak seasons
- Valid US work authorization and reliable transportation
- Spanish fluency a major plus for Texas markets