Job Description
Join our award-winning customer service team and experience the freedom of daily pay! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to Fresno residents. Enjoy competitive hourly rates, same-day pay options, and a vibrant work culture where your contributions are recognized immediately. No weekends required!
What Makes Us Special:
- Daily pay through our partnership with DailyPay
- Comprehensive benefits package (Day 1!)
- Career advancement pathways
- Free on-site parking and transit stipend
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Maintain detailed records in CRM systems with 99.8% accuracy
- Collaborate with local partners to address community-specific needs
- Exceed monthly satisfaction metrics (target: 95%+ CSAT)
- Participate in weekly product knowledge workshops
- Identify process improvement opportunities
- Support seasonal hiring events and outreach initiatives
Qualifications
- 1+ years customer service experience in local market preferred
- Spanish bilingual certification (required)
- Proficiency with Zendesk and Salesforce platforms
- Ability to work rotating shifts (7am-7pm)
- Valid California driver's license (for occasional off-site duties)
- High school diploma or equivalent; AA degree preferred
- Pass background check and drug screening