Job Description
Join Urban Support Hub and become the heartbeat of San Francisco's thriving service industry! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences while enjoying the freedom of daily pay. Perfect for those seeking immediate employment in California's dynamic Bay Area, this contract role offers flexibility, competitive compensation, and the opportunity to make a real impact on local businesses and residents.
Why Work With Us?
- Daily pay via secure digital transfer
- Immediate start upon hiring
- Comprehensive training on local service protocols
- Flexible scheduling options
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Bay Area clients
- Resolve service issues using proprietary CRM systems with 95% first-contact resolution
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Upsell premium services using consultative sales techniques
- Collaborate with local vendors to coordinate service deliveries
- Maintain 98% attendance and punctuality standards
- Participate in daily performance coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in California
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Clear verbal communication with neutral accent
- Ability to work rotating weekends and holidays
- Valid CA driver's license for occasional local travel
- Pass background check and drug screening
- Bilingual English/Spanish speakers encouraged to apply