Job Description
Join Apex Support Solutions and transform your career with our award-winning customer service program! We're hiring passionate individuals in Charlotte for immediate full-time roles with daily pay options and comprehensive paid training. No experience required – we'll equip you with the skills to thrive in a dynamic support environment. Enjoy competitive wages, flexible scheduling, and opportunities for advancement within our rapidly growing company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to improve processes
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office
- Customer service mindset with problem-solving aptitude
- Reliable transportation to Charlotte office location
- Must pass background check and drug screening