Job Description
Join Texas Support Hub and transform your customer service career with our revolutionary daily pay program! As a Local Customer Service Representative, you'll be the heart of our operations, providing exceptional support to Dallas-area clientsâall from the comfort of your home. We're seeking empathetic, tech-savvy professionals who thrive in remote environments and want immediate financial flexibility. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team culture where your contributions are recognized daily. No more waiting for bi-weekly paychecksâearn rewards for your hard work every single day!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions accurately in customer records while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or support role
- Exceptional verbal/written communication skills with strong phone etiquette
- Proficient in Microsoft Office and CRM software (Salesforce experience a plus)
- Reliable high-speed internet and dedicated home office space
- Ability to work independently while collaborating in virtual team environments
- Available for flexible shifts including evenings/weekends as needed