Job Description
Join Wichita Community Services for an exciting opportunity as a Local Customer Service Representative with daily pay options! We're hosting a special hiring event to fill immediate positions in Wichita, KS. Enjoy the stability of a full-time role with the flexibility of getting paid daily for your hard work. Our team thrives on providing exceptional local service, and we're looking for passionate individuals to represent our community. Relocation assistance available for qualified candidates attending our Virginia hiring event! Apply today and start your rewarding career tomorrow.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in our customer database for continuity of care
- Collaborate with cross-functional teams to escalate complex cases when needed
- Meet/exceed performance metrics including call quality and resolution rates
- Contribute to process improvement initiatives to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to multitask in a fast-paced environment
- Positive attitude with strong problem-solving abilities
- Availability to work flexible shifts including weekends