Job Description
Join LocalCare Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay with immediate start! We're seeking empathetic professionals to deliver exceptional service to our Milwaukee community. This contract position offers competitive compensation and the opportunity to make a real impact. If you thrive in fast-paced environments and possess strong communication skills, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Update customer records in CRM systems with 100% accuracy
- Collaborate with support teams to ensure seamless service delivery
- Meet/exceed daily performance metrics (handle time, CSAT scores)
- Document interactions following company protocols
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local markets
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays as needed
- Passion for serving Milwaukee residents