Job Description
Join our dynamic night team as a Local Customer Service Representative in Fresno! We're seeking passionate individuals to deliver exceptional customer experiences while working flexible overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Perfect for night owls seeking stability and impact!
Perks include: Health insurance, paid training, shift differential, advancement opportunities, and employee discounts. Apply today and transform your career!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems and maintain accurate records
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Continuously update product knowledge and service protocols
- Support cross-functional initiatives during peak hours
- Train new agents on company procedures and tools
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center environment
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM with strong computer literacy
- Flexibility to work nights, weekends, and holidays
- Residency in Fresno, CA required
- Experience with Zendesk or Salesforce a plus
- Background check and drug screen required