Job Description
Join our award-winning team as a Local Customer Service Representative in Seattle! We're seeking dedicated professionals to deliver exceptional support during our high-demand night shifts. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth matters. Perfect for night owls who thrive in fast-paced settings and want to make a tangible impact on our community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve complex issues using our CRM system and internal knowledge base
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed KPIs including CSAT scores and first-contact resolution rates
- Participate in ongoing training to master product updates and service protocols
Qualifications
- 1+ years customer service experience in B2B/B2C environments
- Exceptional communication skills with active listening proficiency
- Ability to multitask in high-pressure situations while maintaining composure
- Proficiency with CRM tools (Salesforce preferred) and MS Office Suite
- Flexible availability for rotating night shifts (8 PM - 5 AM)
- High school diploma or equivalent; college degree preferred
- Seattle residency required for in-office role