Job Description
Join our award-winning team as a Local Customer Service Representative in Tampa! We're urgently hiring for immediate start positions with competitive pay and career growth opportunities.
As the frontline voice of our company, you'll deliver exceptional service to local Tampa residents while building meaningful relationships. We offer comprehensive training, flexible schedules, and a supportive team environment. If you're passionate about helping people and ready to start immediately, this is your perfect opportunity!
Responsibilities
- Handle inbound/outbound calls for Tampa-based customers with empathy and professionalism
- Resolve billing inquiries, technical issues, and service disruptions using CRM tools
- Process orders, updates, and account modifications with 99% accuracy
- Collaborate with Tampa-based support teams to escalate complex cases
- Maintain detailed customer interaction records in Salesforce
- Proactively identify upsell opportunities for local services
- Participate in weekly Tampa team meetings and training sessions
Qualifications
- Minimum 1 year customer service experience (local business preferred)
- Exceptional communication skills with clear Tampa-local dialect
- Proficient with CRM software (Salesforce experience a plus)
- High school diploma or equivalent required
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Tampa Bay area residency required for local service knowledge
- Type 40+ WPM with strong computer navigation skills