Job Description
Join Premier Support Solutions as a Local Customer Service Representative in Charlotte, NC! We're seeking energetic weekend warriors to deliver exceptional customer experiences while enjoying competitive pay and flexible scheduling. This role is perfect for those who thrive in dynamic environments and want to make a direct impact on customer satisfaction. Our modern office features collaborative spaces and cutting-edge technology to support your success. Apply today to become part of a team that values growth, recognition, and work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing, product, and service issues using CRM systems and knowledge bases
- Process orders, returns, and exchanges while maintaining accurate transaction records
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed performance metrics including CSAT scores and resolution times
- Update customer profiles and document interactions in Salesforce
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Exceptional communication skills with clear verbal/written abilities
- Proficiency in CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving skills with attention to detail
- Ability to work flexible weekend shifts (Saturday/Sunday) and holidays
- Customer-focused mindset with patience and conflict resolution abilities
- Authorized to work in the United States