Job Description
Join our award-winning team as a Local Customer Service Representative in Jacksonville! We're seeking weekend warriors to deliver exceptional support to our vibrant community. Enjoy competitive pay, flexible scheduling, and the opportunity to grow your career while making a real impact. Perfect for students, parents, or anyone seeking a weekend-focused role with stability and purpose.
Why You'll Love This Role:
- Weekend-only schedule (Sat/Sun) with weekday flexibility
- Comprehensive training and career advancement pathways
- Collaborative culture focused on employee well-being
- Modern, tech-enabled workspace in Jacksonville's bustling downtown
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person channels
- Resolve billing, technical, and service issues with empathy and efficiency
- Process transactions, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Proactively identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local or retail environments
- Exceptional communication skills with clear, professional demeanor
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities with attention to detail
- Ability to thrive in fast-paced, weekend-focused schedules
- Valid Florida driver's license (for occasional off-site duties)