Job Description
Join our award-winning customer service team as a Weekend Shift Representative in Fort Worth! We're seeking passionate individuals to deliver exceptional local support while enjoying a flexible weekend schedule. This role offers competitive pay, comprehensive benefits, and clear pathways to advancement within our growing national organization. Perfect for students, parents, or anyone seeking work-life balance without sacrificing career growth. Our modern downtown office features collaborative spaces, wellness amenities, and a supportive culture that values your contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed KPIs including CSAT scores, call resolution rates, and AHT targets
- Participate in weekend hiring events across Georgia to expand our service footprint
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in BPO or retail environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with clear, professional phone demeanor
- Ability to multitask in fast-paced weekend shifts (Sat/Sun 8am-8pm)
- Strong problem-solving skills with attention to detail
- Flexible availability for weekend shifts and occasional Georgia travel
- Basic technical troubleshooting for common connectivity issues