Job Description
Join our award-winning customer service team and launch your career with paid training! Detroit Customer Solutions is seeking passionate Weekend Customer Service Representatives to deliver exceptional support to our local communities. Enjoy competitive pay, flexible weekend schedules, and full benefits eligibility after training completion.
What We Offer:
- Comprehensive paid training program ($18/hour during training)
- Weekend shift flexibility (Sat/Sun 8am-5pm)
- Health, dental, and vision benefits
- Career advancement opportunities
- Supportive team environment with quarterly bonuses
Be the voice of our brand while helping Detroit residents resolve inquiries, process orders, and build lasting relationships. No prior experience required – just your positive attitude and dedication to excellence!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and product inquiries efficiently
- Process orders, returns, and service requests accurately
- Document interactions in CRM system with precision
- Collaborate with technical team to resolve complex issues
- Meet/exceed quality metrics and customer satisfaction scores
- Participate in monthly product knowledge workshops
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (GED accepted)
- Weekend availability (Saturday & Sunday shifts)
- Strong verbal communication and active listening skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in fast-paced environment
- Problem-solving mindset with attention to detail
- Customer-first attitude and patience
- No prior experience required – paid training provided