Job Description
Join our award-winning customer service team in Fort Worth! We're seeking passionate weekend shift representatives to deliver exceptional experiences for our Texas clients. This role offers competitive pay, flexible scheduling, and rapid advancement opportunities. As part of our Georgia hiring initiative, we're expanding our regional footprint and offering relocation support for qualified candidates from Georgia. Enjoy a modern workspace, comprehensive benefits, and the chance to make a real impact in your community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service protocols
- Participate in weekend hiring events for Georgia expansion
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Complete ongoing product and system training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible weekend shifts (Sat/Sun 8am-6pm)
- Type 40+ WPM with strong attention to detail
- Positive attitude and problem-solving mindset
- Bilingual (English/Spanish) certification a major advantage