Job Description
Join our award-winning customer support team as a Local Customer Service Representative! We're seeking empathetic professionals to deliver exceptional service to North Carolina residents while enjoying the flexibility of weekend remote work. As a vital link between our clients and their communities, you'll resolve inquiries with precision and care. This role offers competitive compensation, comprehensive training, and a supportive virtual environment where your impact matters.
What We Offer:
- Consistent weekend schedule (Sat/Sun 8AM-5PM)
- Full remote work opportunity from anywhere in NC
- Performance-based bonuses and advancement pathways
- State-of-the-art home office equipment provided
- Health/dental benefits for part-time employees
Responsibilities
- Handle inbound/outbound customer calls for local clients across North Carolina
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with field teams to resolve complex regional issues
- Identify opportunities to improve local customer experience workflows
- Maintain 95%+ customer satisfaction metrics through quality interactions
- Participate in weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in local/regional markets
- Exceptional verbal communication skills with Southern US dialect proficiency
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Ability to work independently in remote environment with minimal supervision
- Strong problem-solving skills with attention to regional nuances
- Reliable high-speed internet and quiet home office space
- Availability for consistent weekend shifts (no overnight shifts)