Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of our Boston-based clients! This fully remote weekend position offers the perfect blend of work-life balance while serving vibrant local communities across New England. We're seeking passionate professionals who transform customer interactions into memorable experiences.
Why You'll Love This Role:
- Competitive hourly pay + performance bonuses
- 100% remote weekend schedule (Sat-Sun)
- Comprehensive health/dental/vision benefits
- Professional development stipend
- Virtual team-building events
Responsibilities
- Delocate customer inquiries with empathy and efficiency across phone, email, and chat channels
- Resolve billing, technical, and service issues for Boston-area businesses
- Maintain detailed CRM records with 99% accuracy
- Collaborate with NYC-based support teams for cross-regional solutions
- Identify upsell opportunities through personalized service
- Meet/exceed CSAT targets (95%+ satisfaction rate)
- Participate in bi-weekly virtual training sessions
Qualifications
- 2+ years customer service experience (remote preferred)
- Deep familiarity with Boston/NY metro markets
- Exceptional conflict resolution skills
- Proficiency in Zendesk/Salesforce CRM
- Quiet home office with high-speed internet
- Ability to work flexible weekend hours
- Spanish/Portuguese bilingualism a plus