Job Description
Join Nexus Solutions as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to Tucson residents while enjoying flexible weekend schedules. This role offers immediate start opportunities and career growth pathways across our Illinois operations. Bring your local expertise and join a team that values authenticity and customer-centric solutions.
Our competitive compensation package includes:
- Weekly pay with direct deposit
- Comprehensive training program
- Health benefits eligibility
- Employee discount programs
Responsibilities
- Handle inbound/outbound customer calls for Tucson area clients
- Resolve billing inquiries and service issues with empathy
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams for complex problem resolution
- Maintain performance metrics (CSAT, FCR, AHT)
- Participate in weekend shift rotations (Sat-Sun 8am-8pm)
- Support Illinois market initiatives as needed
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication skills in English/Spanish
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently in remote environment
- Flexible availability for weekend shifts
- Basic computer troubleshooting knowledge
- Tucson residency preferred (local market insight)