Job Description
Join Apex Solutions Group as a Local Customer Service Representative and enjoy the stability of weekly pay! We're hosting an exclusive hiring event in Charlotte, NC for passionate individuals ready to deliver exceptional customer experiences. As a key member of our support team, you'll resolve inquiries with empathy and efficiency while contributing to our award-winning service culture. Benefits include: Competitive hourly pay, weekly direct deposit, comprehensive training, career advancement opportunities, and a supportive team environment. No weekends required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system while maintaining compliance standards
- Collaborate with technical teams to resolve complex issues
- Meet/exceed daily performance metrics (handle time, quality scores)
- Participate in bi-weekly training to enhance product knowledge
Qualifications
- 1+ years customer service experience in local/regional markets
- High school diploma or equivalent required
- Proficient in CRM software and Microsoft Office Suite
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability for weekday shifts (8am-8pm)