Job Description
Join LocalCare Solutions as a Local Customer Service Representative and kickstart your career with weekly pay and immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our Denver community. Enjoy flexible scheduling, comprehensive training, and a supportive team environment where your contributions are valued. If you're ready to make a real impact while advancing professionally, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including quality scores and resolution times
- Proactively identify process improvement opportunities
- Uphold company standards for brand voice and service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a BPO or retail setting
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid work authorization and reliable transportation
- Pass background check and drug screening