Job Description
Join our award-winning team as a Local Customer Service Representative in Houston, TX! Enjoy weekly paychecks and immediate start for a fulfilling career supporting your community. We offer competitive compensation, comprehensive training, and a vibrant workplace culture focused on growth and work-life balance. No prior experience required – just your passion for helping others!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, CRM tools)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Houston office